Experience

Portfolio-style highlights

🧰 IT Support 🗄️ Backend + Databases 🖥️ Linux + Windows
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Professional Experience

A focused summary of roles and impact. Full details are available on my resume.

IT Support Specialist

Boomerang Rayaneh Company · Tehran, Iran · Sep 2019 – Jul 2022
  • Improved virtualization resource allocation and system provisioning; reduced setup time by ~25%.
  • Coordinated updates, security patches, and backups, reducing downtime and improving stability.
  • Applied ITSM best practices for troubleshooting, escalation, and documentation, reducing repeat incidents.
  • Collaborated with internal teams and vendors to deliver upgrades with minimal disruption.

Web Developer & Database Administrator

Boomerang Rayaneh Company · Tehran, Iran · Mar 2011 – Sep 2019
  • Built and maintained PHP/MySQL web applications; improved performance through indexing and query tuning.
  • Optimized MySQL by analyzing slow queries, revising inefficient SQL, and tuning server settings.
  • Deployed and managed Linux servers, improving reliability and uptime through monitoring and optimization.
  • Delivered technical training and documentation to support strong handoffs and team productivity.

IT Technician

Arayeh Negar Pishrow Company · Tehran, Iran · Jul 2005 – Feb 2008
  • Supported IT system upgrades and software deployments.
  • Created troubleshooting and setup documentation to reduce repeated requests.
  • Provided technical support to employees and assisted with vendor coordination.
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